TERMS & CONDITIONS
Intro
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Last updated: 01.01.2026
These Terms & Conditions (“Terms”) govern all services provided by BRUTAL Co (“BRUTAL Co”, “we”, “us”, “our”), to any client (“Client”, “you”, “your”). By completing a payment via Stripe, submitting payment details, or otherwise engaging our services, you explicitly confirm that you have read, understood, and agreed to these Terms.
Scope of services
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BRUTAL Co provides creative, strategic, design, marketing, consulting, and related professional services, either on a project basis, retainer basis, or a combination thereof, as defined in written proposals, statements of work, or invoices.
Payments & Authorization
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By submitting payment information through Stripe, the Client authorizes BRUTAL Co to charge the provided payment method for all agreed fees, to securely store the payment method via Stripe, and to process recurring or future payments in accordance with these Terms and any applicable agreement between the parties. This authorization applies to one-time payments, recurring retainer charges, and any additional charges arising from agreed services or outstanding balances.
Retainers & Reserved Capacity
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Where services are provided on a retainer basis, retainers are charged in advance and reserve BRUTAL Co’s availability and operational capacity rather than a guaranteed or fixed number of hours. The Client acknowledges that any unused time, capacity, or availability within a billing period does not roll over into future periods and does not create any credit, refund, or entitlement. Retainers are not a time-banking mechanism and exist solely to secure continuity, priority access, and dedicated availability.
No Refund Policy
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All payments made to BRUTAL Co are final and non-refundable. This includes, without limitation, retainers, deposits, advance payments, milestone payments, and partial payments, regardless of actual usage, changes in scope, internal delays on the Client’s side, dissatisfaction with outcomes, changes in business circumstances, or early termination of services. The Client expressly acknowledges that payments secure access to professional services and reserved capacity and are not contingent upon subjective satisfaction or volume of output.
Right of Set-Off & Card Charges
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The Client expressly authorizes BRUTAL Co to charge any outstanding, overdue, or contractually owed amounts to the payment method on file. This includes unpaid invoices, additional services performed, scope extensions, late fees, or any other amounts legally owed under an active or prior agreement. By agreeing to these Terms, the Client provides explicit and ongoing consent for BRUTAL Co to deduct such amounts from future scheduled payments or to charge the payment method on file without requiring additional written approval for each individual transaction, to the extent permitted by applicable law.
Cancellation and Termination
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Retainer-based services require a minimum of thirty days’ written notice of cancellation. The notice period begins on the date the written notice is received by BRUTAL Co, and all fees due during the notice period remain fully payable and non-refundable. BRUTAL Co reserves the right to suspend or terminate services immediately in the event of non-payment, material breach of these Terms, abusive or unprofessional conduct, or repeated failure by the Client to provide required information, materials, approvals, or cooperation necessary for service delivery.
No Hour Roll-Over
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The Client acknowledges and agrees that time, availability, or effort not used within a given billing period does not accumulate, does not roll over, and does not convert into future services, credits, discounts, or refunds. Any unused capacity expires at the end of each billing period without exception.
Client Responsibilities
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The Client agrees to provide timely feedback, materials, approvals, and decisions necessary for BRUTAL Co to perform the services effectively. Delays, omissions, or lack of responsiveness on the Client’s part do not affect payment obligations, timelines, or the applicability of these Terms.
Non-Solicitation of Personnel
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The Client agrees that during the term of any engagement with BRUTAL Co and for a period of twelve months following its termination or expiration, the Client shall not directly or indirectly solicit, hire, engage, or attempt to solicit, hire, or engage any employee, contractor, consultant, or representative of BRUTAL Co, whether for employment, freelance work, advisory services, or any similar arrangement, without BRUTAL Co’s prior written consent. In the event of a breach of this provision, the Client agrees that BRUTAL Co shall be entitled to liquidated damages equal to one times the affected individual’s gross annual compensation at the time of solicitation or engagement, which the parties acknowledge represents a reasonable estimate of damages and not a penalty, reflecting the costs of recruitment, training, loss of continuity, and business disruption.
Intellectual Property
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Unless otherwise expressly agreed in writing, ownership of final deliverables transfers to the Client only upon full payment of all amounts due. BRUTAL Co retains the right to display, publish, and reference the work for portfolio purposes, marketing, self-promotion, award submissions, and professional documentation unless such use is explicitly prohibited in writing.
Limitation of Liability
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To the maximum extent permitted by applicable law, BRUTAL Co shall not be liable for any indirect, incidental, consequential, or special damages, including loss of revenue, profit, business opportunity, or data, arising out of or related to the services provided, even if advised of the possibility of such damages.
Governing Law
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These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles
Final Acceptance
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By completing a payment via Stripe or otherwise engaging BRUTAL Co’s services, the Client confirms that they are authorized to use the payment method provided, that all information supplied is accurate, and that they accept these Terms in full as legally binding.